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James Roberts, Associate Director

MemberWise

James has presented and chaired at many of our MemberWise conferences and will be chair for the keynote stream during Digital Excellence 2019; introducing the sessions and interviewing speakers after their presentations as well as collating questions from the audience.

James has more than 12 years experience with a range of membership organisations, mostly in the not-for-profit and academic sectors, including the Royal College of General Practitioners and the Society of Petroleum Engineers.

His work has focused on engagement strategy, member experience and the emotional connection that attracts and retains members. He has also contributed to our Member Engagement Toolkit and Member Value 2025 Project.

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