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October 2019

7.2 – Using Engagement Scoring to Improve the Member Experience and Drive Retention (iFINITY/Advanced Solutions International)

10:40 am - 11:10 am

Member engagement scoring has moved from buzz-word to common practice in recent years. Join us to learn the latest trends and best-practices associations are using to leverage engagement scoring to improve member satisfaction, retention, and even revenue generation. We'll share real-life case studies, research-based insights, and explain the underlying technology model critical to effective engagement scoring. Learning Outcomes: 1) Best-practices for building a scoring model 2) How to segment your membership using scores 3) The latest trends in scoring gamification…

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Session Track: Partner Showcase B

8.2 – Intelligent connected platform for membership organisations (SmartImpact)

10:40 am - 11:10 am
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Session Track: Partner Showcase C

7.3 – Digital Strategies to Master Member Expectations Online (Fonteva)

11:50 am - 12:20 pm

The educational learning objectives for this Partner Showcase: 1. What members expect from you in a digital-first era 2. How to gain insights for personalisation 3. Leveraging a road map to build the digital journey

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Session Track: Partner Showcase B

8.3 – App Experiences Your Members Value All Year Round (Cantarus)

11:50 am - 12:20 pm

Facebook, LinkedIn, Instagram and WhatsApp have trained your members.  Online engagement is app-centric. App notification response rates are incredibly high.  This is not a trend.  Membership bodies can (must!) deliver deeply-relevant experiences consistent with established use patterns to enhance member value. Is your organisation challenged by member benefit delivery, engagement, and member retention?  Do your members know what you have on offer?  Want results without a “digital transformation” budget?   Join us and see how organisations rapidly address core membership sector…

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Session Track: Partner Showcase C

7.4 – Guaranteeing Greater Member Engagement & ROI With a Mobile App (RD Mobile)

12:30 pm - 1:00 pm

How can your organisation better connect with members while reducing costs, generating revenue, and making your job easier? Hear success stories from the Institute of Fundraising, Railway Industry Association, MemberWise, and others that are engaging members, elevating events, and maximising ROI with mobile apps. Learning Objectives: Understand how organisations are succeeding with mobile apps Compare apps and choose the best one for your organisation Understand app costs and opportunities

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Session Track: Partner Showcase B

8.4 – Official Partner Showcase with Cornerstone

12:30 pm - 1:00 pm
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Session Track: Partner Showcase C

7.5 – Enhancing user experience is just the start – the journey towards deeper engagement (Protech)

2:00 pm - 2:30 pm

This User Experience focused Partner Showcase Seminar will deliver the following educational learning outcomes: 1) Practical tips and advice from a leading professional body who Protech have supported through a digital transformation project. 2) Understand how enhancing your user experience is just the start of improving engagement with your members. 3) Learn how membership bodies can deepen engagement through the introduction of peer to peer collaboration.

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Session Track: Partner Showcase B

8.5 – Why data matters more than technology (Pixl8 Group)

2:00 pm - 2:30 pm

Whilst technology enables capturing data, it needs more than that to capitalise on it. The data buzz is ongoing, but there are a lot of misconceptions around the topic. For instance, the value of data correlates with intelligent analytics and the integration between your systems, rather than with the systems themselves. So, how do you collate and analyse your data to get the most of it? In this session, we will discuss the common pitfalls of data analysis and all…

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Session Track: Partner Showcase C

7.6 – How to ensure your digital transformation is a success. The technology shift required to keep pace with changing membership expectations (Opus)

2:40 pm - 3:10 pm

This session explores why 84% of organisations fail at digital transformation, analyses the risks to successful digital change, how to avoid or recover from potential pitfalls and showcases some examples of effective transformation in members organisations. This Partner Showcase Seminar will deliver the following learning outcomes: 1) Understanding the changing membership expectations and the technology shifts required to maintain relevance, in order to retain and attract new membership. 2) Remove the risks from your digital transformation strategy.  Building the right…

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Session Track: Partner Showcase B

8.6 – Official Partner Showcase (Session 5)

2:40 pm - 3:10 pm
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Session Track: Partner Showcase C

7.7 – Official Partner Showcase (Session 6)

3:50 pm - 4:20 pm
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Session Track: Partner Showcase B

8.7 – Official Partner Showcase (Session 6)

3:50 pm - 4:20 pm
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Session Track: Partner Showcase C

7.8 – Official Partner Showcase (Session 7)

4:30 pm - 5:00 pm
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Session Track: Partner Showcase B

8.8 – Official Partner Showcase (Session 7)

4:30 pm - 5:00 pm
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Session Track: Partner Showcase C
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