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October 2019

3.2 – Why You Should Hack Your Own Data Security

10:40 am - 11:10 am

This session is led by Martin Fishman, Head of Member and Partner Engagement at the Chartered Banker Institute and Lorraine Mills, Consultant at Blue Rock Cyber Defense Consultancy.  The Institute is the largest professional body for bankers in the UK. It work with banks, bankers and regulators to enhance the highest standards of customer-focused, ethical professionalism in banking in the UK and around the world. This session will focus on cyber security and practical steps to reduce risk, and has the…

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Lorraine Mills, Consultant

Blue Rock Cyber Defence
Session Track: Online Personalisation & Expectations

3.3 – Big Data: Go Small or Go Home. Why Customer Centricity is Key to Data Governance and Digital Transformation

11:50 am - 12:20 pm

This session is led by Lisa Goldsmith, Head of Digital and IT at CILIP, the library and information association. CILIP is the UK’s library and information association. They work to improve services, develop members’ expertise and champion the sector. They are the only independent voice for the UK’s information profession. This session will focus on developing good data governance and has the following learning outcomes: Why understanding what you're trying to answer is fundamental to growth and transformation; Understand what…

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Lisa Goldsmith, Head of Digital and IT

CILIP - The Library and Information Association
Session Track: Online Personalisation & Expectations

3.4 – Segment or Not Segment: How Multiple Digital Audiences are Tricky to Engage

12:30 pm - 1:00 pm

This session is led by Dave Gilmore, Head of Communications at NAHT.  NAHT is the definitive voice of school leaders. Alongside their members, they work to create a better education system for both educationalists and students alike. They represent school leaders working within a number of different areas of the education sector, and members include head teachers, deputy and assistant heads, school business leaders, special educational needs coordinators, virtual school heads and leaders of outdoor education centres. This session will focus…

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Session Track: Online Personalisation & Expectations

3.5 – How to Redesign your Website without losing Members

2:00 pm - 2:30 pm

This session is led by Katie Wiles, Senior Communications Manager at CAMRA (The Campaign for Real Ale). This session will focus on CAMRA's experence with their website redesign and has the following learning outcomes: The key things to consider when planning your website strategy; How to get everyone on board and on message internally; Top tips and lessons learnt from CAMRA.

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Session Track: Online Personalisation & Expectations

3.6 – Digital Content Strategy: Why Bottom Up and Top Down Works Best

2:40 pm - 3:10 pm

This session is led by John Pearce, Director of Digital and Publishing at The Institute of Chartered Accountants in England and Wales.  The ICAEW is a world leading professional membership organisation that promotes, develops and supports over 150,000 chartered accountants worldwide. This session will focus on content strategy and delivery and has the following learning outcomes: Understanding best practice in content strategy; Succeeding with partnership working for content delivery; Using content to deliver on business objectives.

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John Pearce, Director of Digital and Publishing

Institute of Chartered Accountants in England and Wales
Session Track: Online Member Content Essentials

3.7 – Optimising Digital Video Content for Member Value

3:50 pm - 4:20 pm

This session is led by Tom Heasman, Digital Development Officer at the Chartered Institute of Legal Executives. CILEx is the professional association for 20,000 Chartered Legal Executive lawyers, paralegals and other legal practitioners in England and Wales. For more than 50 years, they have been offering unparalleled access to a flexible career in law. We work closely with Government and the Ministry of Justice and are recognised in England and Wales as one of the three core approved regulators of…

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Tom Heasman, Digital Development Officer

Chartered Institute of Legal Executives
Session Track: Online Member Content Essentials

3.8 – Locking your Valuable Member Content into your Community Platform

4:30 pm - 5:00 pm

This session is led by Nell Armitage, Digital Project Manager at the Sustainable Restaurant Association.  The SRA is a community of food service businesses, suppliers and discerning diners working together to create a sustainable food service industry for people and planet. We firmly believe that by working as a collective we can improve the food on our plate which in turn will have a positive, measurable impact on the wider food system. This session will focus on using digital to…

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Nell Armitage, Digital Project Manager

Sustainable Restaurant Association
Session Track: Online Member Content Essentials
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