Stuart Glen, Member Services Director | Digital Excellence Conference Digital Excellence Conference
Stuart Glen, Member Services Director

Stuart Glen, Member Services Director

Institute of Chartered Foresters

I am a well-respected, membership professional and fundraiser with more than 15 years experience in the charity sector. I cut my teeth as Membership Development Manager and Membership & Marketing Manager with Scottish Wildlife Trust where I was responsible for all aspects of Individual Giving – from direct mail to community fundraising events. This period of my career cemented my belief in the importance of exceptional stewardship of donors, from initial recruitment or conversion, upgrade and retention.

As Director of Fundraising with OneKind I flourished. I was the first fundraiser employed in the organisation’s 100 year history, which until then survived solely on legacy income. I had to produce a Fundraising Strategy for OneKind which diversified the income stream, whilst importantly working to prepare the organisation ready to fundraise. I maintained my interest in Individual Giving, but also embarked on Trusts & Foundations fundraising, Corporate fundraising and Major Donor fundraising on behalf of OneKind.

In many ways, the role of Fundraising Manager at Kilbryde Hospice was similar to the Director of Fundraising role at OneKind. I once again had to establish a professional fundraising infrastructure within the organisation and diversify the income stream.

As Member Services Director with the Institute of Chartered Foresters I count upon all this experience to support membership growth in the UK’s leading professional body for foresters and arboriculturists. I am responsible for the strategic development of member services, stewardship and professional development.

4.2 – Attracting Millennials Online & Keeping Them – Top Tips & Bear Traps (Digital Hack)

Room 3

This Digital Hack seminar will provide delegates with the unique opportunity to benchmark, network, share unique digital focused insight and practical solutions linked to the above digital focused topic. Content is 100% audience led and ‘Chatham House Rules’ apply to ensure maximum best practice sharing. This session will be chaired by Hack Chaired by Stuart […]

Breakout Track 3
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4.4 – Leveling up – turning online engagement into participation and growth (Digital Hack)

Room 3

This Digital Hack seminar will provide delegates with the unique opportunity to benchmark, network, share unique digital focused insight and practical solutions linked to the above digital focused topic. Content is 100% audience led and ‘Chatham House Rules’ apply to ensure maximum best practice sharing. This session will be chaired by Hack Chaired by Stuart […]

Breakout Track 3
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4.6 – Member metrics – effective measures and actions to develop online engagement (Digital Hack)

Room 3

This Digital Hack seminar will provide delegates with the unique opportunity to benchmark, network, share unique digital focused insight and practical solutions linked to the above digital focused topic. Content is 100% audience led and ‘Chatham House Rules’ apply to ensure maximum best practice sharing. This session will be chaired by Hack Chaired by Stuart […]

Breakout Track 3
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4.8 – Future gazing – are new technologies relevant for membership? (Digital Hack)

Room 3

This Digital Hack seminar will provide delegates with the unique opportunity to benchmark, network, share unique digital focused insight and practical solutions linked to the above digital focused topic. Specific technologies that will be discussed: – Virtual Reality – Augmented Reality – Blockchain – Chatbots Content is 100% audience led and ‘Chatham House Rules’ apply […]

Breakout Track 3
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Digital Mash-Up & Chair Review

Main Auditorium

In this all-delegate session delegates will have the opportunity to vote on a range of digital focused topics following our programme of 45 digital focused educational sessions. Our Session Chairs will also provide feedback/thoughts on emerging digital themes that are addressed throughout the day.

Keynotes
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