Carilyn Burman, Director of Membership | Digital Excellence Conference Digital Excellence Conference
Carilyn Burman, Director of Membership

Carilyn Burman, Director of Membership

Chartered Institution of Buildling Service Engineers

Carilyn has over 15 years’ experience of working in a variety of roles in Professional Membership bodies and trade associations which include the Institute of Electrical Engineers, British Bankers Association, Institute of Chartered Accounts in England and Wales (ICAEW) and the Society of Trust and Estate Practitioners (STEP) Carilyn was instrumental in implementing the new CRM system at STEP and delivering process improvements to deliver better service, improved processing times and management reporting.

Carilyn has been the Director of Membership at CIBSE since June 2012. She manages a department of 13 staff which look after the processing and assessment of membership and professional registration applications in accordance with Engineering Council License requirements, International and UK membership development, relationships with universities and colleges,  accreditation of university courses as well as approval of level 3 qualifications, Continuing Professional Development activities, promoting careers in building services engineering, subscription and payment processing as well as overall membership development and marketing to members and non members. Carilyn has a BA (Hons) in Business Studies and the CIM Professional Marketing Diploma.

2.2 – CIBSE – Our CRM Journey & How We Engage our Younger Members

Room 1

The Chartered Institution of Building Services Engineers (CIBSE) is the prime source of expertise in the Building Services industry. Diretor of Membership, Carilyn Burman, will facilitate a seminar dedicated to the organisation’s recent CRM journey and how CIBSE engages with its younger members. These are two critical topics membership organisations and associations need to get […]

Breakout Track 1