3.5 – Embracing robotic technology to automate the digital member experience (Chatbots) | Digital Excellence Conference Digital Excellence Conference

3.5 – Embracing robotic technology to automate the digital member experience (Chatbots)

Room 2

This Digital Futures seminar will focus on the rise in the use of Chatbots (Chat Robot). Amid artificial intelligence’s increasing popularity, ICAEW experimented by creating its own chatbot.  This is an opportunity to find out more about the project and how Chatbots are being used in a membership organisation context.

Learning outcomes:

  • Understand the steps taken to develop a prototype Chatbot
  • How the impact of a Chatbot on membership can be measured
  • Hear the key lessons learnt and plans for the future

Breakout Track 2