1.2 – The CIPD Website – Our Digital Transformation Story

Main Auditorium

The  Chartered Institute of Personnel and Development (CIPD) is the professional body for human resource professionals and has over 140,000 members.

This session will focus specifically on the digital transformation of the CIPD website and will be delivered by Head of Customer Experience, Sarah Corney.

This session will deliver the following digital focused learning outcomes:

– How your website reflects your corporate and customer maturity
– Why building internal capability is critical for delivering digital transformation
– Why it’s important to build a site from the outside-in (the user friendly approach)
– How a ‘federated governance’ approach works at CIPD